Terms and Conditions

Last updated: September 6, 2026

These Terms and Conditions (“Terms”) govern your use of the ValuHub website, ValuHub.ca, and purchases made through our store.

By accessing our website, creating an account, or placing an order, you agree to these Terms and to our applicable policies, including our Shipping Policy, Refund & Return Policy, and Privacy Policy.

If you do not agree with these Terms, please do not use our website.

1. About ValuHub

ValuHub is a Canadian online retailer that offers products sourced from a range of manufacturers, distributors, suppliers, and warehouses.

We primarily sell and ship products within Canada.

Unless expressly stated otherwise, ValuHub is a retailer or reseller of the products offered on our website and does not manufacture them.

Products may be fulfilled directly by ValuHub, a supplier, distributor, manufacturer, or third-party fulfillment partner.

2. Eligibility

To place an order, you must be at least the age of majority in your province or territory of residence and legally capable of entering into a binding agreement.

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the selected payment method.

3. Product Information

We make reasonable efforts to ensure that product titles, descriptions, specifications, images, compatibility information, availability, and other details are accurate.

Some product information and images may be provided by manufacturers or suppliers.

Actual products may have minor differences in:

• Colour or appearance

• Packaging

• Product labels

• Manufacturer updates

• Accessories or packaging design

Such variations do not necessarily mean that a product is defective or incorrect.

If a material product specification changes before your order is fulfilled, we may contact you where appropriate.

Please review product specifications carefully before ordering, particularly for products where size, compatibility, dimensions, weight capacity, medical use, colour, or other specifications are important.

4. Pricing and Currency

Unless otherwise stated, all prices displayed on ValuHub.ca are in Canadian dollars (CAD).

Applicable taxes and shipping charges are calculated and disclosed during checkout.

Prices, promotions, discounts, and product availability may change without notice before an order is placed.

We make reasonable efforts to ensure pricing is accurate. If an obvious pricing, promotional, or listing error occurs, we may contact you before fulfilling the affected item.

Where an order cannot reasonably be fulfilled because of a genuine pricing or listing error, we may cancel the affected item and issue a full refund of any amount charged for that item.

Nothing in these Terms permits us to add undisclosed mandatory fees to an advertised product price, other than applicable government-imposed taxes or charges as permitted by law.

5. Taxes

Applicable sales taxes are charged based on the order, product, and delivery destination as required by law.

Taxes will be displayed during checkout before the order is submitted.

6. Orders

Submitting an order through ValuHub.ca confirms your request to purchase the selected products at the prices and terms shown during checkout.

After an order is submitted, you will normally receive an order confirmation by email.

We may need to cancel or modify an order before fulfillment where reasonably necessary, including if:

• A product is unavailable or discontinued

• Inventory information was incorrect

• There is a material pricing or product-listing error

• We are unable to deliver the product to the provided address

• Payment cannot be authorized or verified

• The order is identified as potentially fraudulent or unauthorized

• A supplier or manufacturer cannot fulfill the product

• The order violates quantity restrictions or these Terms

If we cancel an item after payment has been collected, we will refund the amount paid for the cancelled item.

7. Order Verification and Fraud Prevention

For customer and business security, certain orders may require additional verification before processing.

We may request confirmation of information related to an order where reasonably required to prevent fraud, payment misuse, or unauthorized transactions.

We may place an order on hold or cancel it where we reasonably believe the transaction may be fraudulent or unauthorized.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

Our general shipping terms include:

• $18.90 flat-rate shipping on most orders under $150

• Free shipping on most orders of $150 or more, subject to exclusions

• 1–3 business days for normal order processing

• 2–7 business days for normal delivery after processing

• 11:00 AM Eastern Time daily order cutoff

• Business days are Monday through Friday, excluding statutory holidays

• Orders are not normally processed, shipped, or delivered on weekends or statutory holidays

Some products, oversized items, remote destinations, and supplier-specific shipments may have different shipping terms.

Any applicable shipping conditions are disclosed on the product page, during checkout, or in our Shipping Policy.

Delivery dates are estimates unless expressly guaranteed.

9. Multiple Shipments

Because we work with multiple suppliers and fulfillment locations, an order containing multiple products may be divided into separate shipments.

Products may arrive:

• In separate packages

• From different warehouses

• Through different carriers

• On different delivery dates

Separate shipments do not normally result in additional shipping charges beyond those disclosed when the order was placed.

10. Returns, Refunds and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Refund & Return Policy, which forms part of these Terms.

Most eligible products may be returned within 14 days of delivery, subject to the requirements and exclusions in that policy.

Among other conditions:

• Returns require prior authorization and an RMA number.

• Products must generally be unused, unopened, and returned in their original packaging.

• Customers are generally responsible for return shipping for change-of-mind or other non-defective returns.

• A restocking fee of up to 20% may apply to certain eligible non-defective returns.

• Certain hygiene products, customized products, made-to-order products, clearance items, final-sale items, and other identified products may not be eligible for change-of-mind returns.

• ValuHub covers applicable return shipping costs when an approved return results from our error or an eligible damaged, defective, or incorrect product.

Please review the full Refund & Return Policy before placing your order.

Nothing in our return policy limits rights available to consumers under applicable law.

11. Damaged, Defective or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly and within the applicable return period.

We may request photographs, video, packaging information, serial numbers, or other reasonable information needed to verify the issue.

Depending on the circumstances and applicable product policy, the resolution may include a replacement, replacement part, refund, repair, or another appropriate remedy.

Do not discard the product or its packaging until the claim has been reviewed.

12. Manufacturer Warranties

Certain products may include a manufacturer's or supplier's warranty.

Warranty duration, coverage, exclusions, repair procedures, replacement eligibility, and related shipping requirements vary by product and manufacturer.

After ValuHub's applicable return period, warranty claims may be handled according to the manufacturer's or supplier's warranty terms.

ValuHub may assist customers with locating warranty information or contacting the applicable manufacturer or supplier where appropriate.

ValuHub does not provide an additional manufacturer warranty unless expressly stated.

Nothing in these Terms excludes, restricts, or replaces any warranty, condition, right, or remedy that cannot legally be excluded under applicable Canadian consumer-protection law.

13. Payment

Payments are processed through approved payment processors and payment methods available during checkout.

By submitting an order, you authorize the applicable amount to be charged to the payment method you selected.

ValuHub does not necessarily receive or store your complete payment-card information when payments are processed through third-party payment providers.

Payment options may change from time to time.

14. Chargebacks and Payment Disputes

If you experience a problem with an order, we encourage you to contact support@valuhub.ca so that we have an opportunity to investigate and resolve the issue.

Nothing in these Terms prevents you from exercising rights available through your financial institution, payment provider, or applicable law.

If a chargeback or payment dispute is initiated, ValuHub may provide relevant records to the payment provider as part of the dispute process, including:

• Order records

• Payment information

• Shipping and tracking information

• Delivery confirmation

• Return and refund records

• Customer communications

• Fraud-prevention information

We reserve the right to contest chargebacks that we reasonably believe are inaccurate, fraudulent, duplicated, or inconsistent with the transaction records.

Where reasonably necessary to prevent fraud or misuse, we may restrict future orders associated with fraudulent or abusive activity.

15. Accounts and Customer Information

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You agree to provide accurate and current information when placing an order or creating an account.

Please notify us if you believe your account has been accessed without authorization.

We may suspend or restrict an account where reasonably necessary because of suspected fraud, misuse, security concerns, or violations of these Terms.

16. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including applicable:

• Apartment or unit numbers

• Suite numbers

• Building information

• Postal codes

• Buzzer or access information

Incorrect or incomplete addresses may result in delays, failed deliveries, or returned shipments.

Additional shipping costs may apply where an order must be shipped again because an incorrect or incomplete address was provided by the customer, as described in our Shipping Policy.

17. Website Use

You may use ValuHub.ca only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activity

• Attempt to interfere with the operation or security of the website

• Introduce malicious software or harmful code

• Attempt unauthorized access to accounts, systems, or data

• Scrape, copy, reproduce, or commercially exploit substantial portions of our website without permission

• Impersonate another person or provide fraudulent information

• Use automated systems in a manner that materially disrupts our website or services

We may restrict access to the website where reasonably necessary to protect ValuHub, our customers, or our systems.

18. Intellectual Property

The content available through ValuHub.ca, including our branding, logos, website design, graphics, text, photographs, product-page content, and other materials, is owned by, licensed to, or lawfully used by ValuHub and its applicable licensors, manufacturers, or suppliers.

You may use the website and its content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit protected content without authorization from the applicable rights holder.

Third-party trademarks, logos, brand names, and product images remain the property of their respective owners.

19. Reviews and User-Submitted Content

If you submit a review, photograph, comment, question, or other content to ValuHub, you confirm that you have the right to submit that content and that it does not violate applicable law or the rights of another person.

We may moderate or remove content that is fraudulent, unlawful, abusive, misleading, irrelevant, or otherwise violates our policies.

Submitting content does not transfer ownership of your original content to ValuHub, but you grant us permission to display and use it in connection with our website and business, subject to applicable law and our Privacy Policy.

20. Third-Party Services and Links

Our website may contain or use services provided by third parties, including payment processors, shipping carriers, manufacturers, review platforms, social networks, or other service providers.

We may also provide links to third-party websites for convenience or additional information.

Third-party websites and services have their own terms and privacy practices. ValuHub is not responsible for third-party websites or services that we do not control.

21. Privacy

Our collection, use, and handling of personal information are governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that personal information required to process your transaction may be shared with service providers such as payment processors, suppliers, warehouses, and shipping carriers where necessary to fulfill your order and operate our services.

22. Electronic Communications

By placing an order or contacting ValuHub, you agree that we may send transactional communications necessary to service your account or order, including:

• Order confirmations

• Shipping and tracking updates

• Address-verification requests

• Return and refund communications

• Product or delivery issue notifications

• Customer-service responses

Promotional email or SMS communications are subject to applicable consent requirements and our Privacy Policy. You may unsubscribe from promotional communications using the methods provided in those messages.

23. Limitation of Liability

To the fullest extent permitted by applicable law, ValuHub will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or products where such liability may lawfully be excluded.

Where liability can legally be limited, ValuHub's aggregate liability relating to a particular order will generally not exceed the amount paid to ValuHub for the product or order giving rise to the claim.

These limitations do not apply where liability cannot be excluded or limited under applicable consumer-protection or other laws.

Nothing in these Terms limits any mandatory statutory rights or remedies available to you.

24. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by circumstances reasonably outside our control, including severe weather, natural disasters, transportation disruptions, carrier interruptions, labour disruptions, power or telecommunications outages, government actions, supplier disruptions, or other similar events.

Where an event materially prevents us from fulfilling an order, we will take reasonable steps to communicate with the affected customer and provide an appropriate resolution.

25. Errors and Website Availability

We cannot guarantee that ValuHub.ca will always be available without interruptions or technical errors.

We may correct website errors, perform maintenance, update information, or temporarily restrict website functionality where necessary.

We reserve the right to correct typographical, technical, pricing, inventory, or other genuine errors, subject to applicable law and our obligations regarding orders already placed.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, policies, or applicable requirements.

The current version and its effective date will be posted on this page.

Changes generally apply prospectively from the date they are posted and do not remove rights already acquired in connection with completed transactions.

27. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue to apply.

28. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

29. Entire Agreement

These Terms, together with the policies and information expressly incorporated into them, form the agreement between you and ValuHub regarding your use of our website and purchases through ValuHub.ca, subject to any additional rights or obligations imposed by applicable law.

30. Governing Law

These Terms are governed by the laws applicable in the Province of Ontario and the federal laws of Canada applicable therein, except where mandatory consumer-protection laws of your province or territory provide otherwise.

Nothing in this section limits a consumer's rights under applicable provincial, territorial, or federal law.

31. Contact Us

For questions regarding these Terms, an order, or our policies, please contact:

ValuHub
Website: ValuHub.ca
Email: support@valuhub.ca

Additional business contact information is available on our website's Contact page.