Shipping Policy

ValuHub works with trusted suppliers and warehouses across Canada to deliver products directly to our customers. Because products may ship from different locations, shipping times and charges can vary for certain items.

Shipping Rates

• Flat-rate shipping: $18.90 on most orders under $150.

• Free shipping on most orders of $150 or more.

• Some products, oversized or heavy items, remote locations, and other excluded delivery areas may have additional shipping charges.

• Any applicable shipping charge will be shown at checkout before you complete your purchase.

Product-specific shipping terms, where applicable, will be shown on the product page or during checkout.

Order Processing Time

Most orders are processed within 1–3 business days.

Our daily order cutoff time is 11:00 AM Eastern Time (ET), Monday through Friday. Orders placed after 11:00 AM may begin processing on the next business day.

Processing may take longer during peak periods, holidays, high-volume sales events, or when additional order verification is required.

Business days are Monday through Friday, excluding statutory holidays. Orders are not processed, shipped, or delivered on weekends or statutory holidays.

Delivery Time

After your order has been processed and shipped, delivery typically takes 2–7 business days.

The estimated total time from placing your order to delivery is generally 3–10 business days, depending on when the order is placed and the product being ordered.

Delivery times are estimates and may vary due to your location, product availability, carrier delays, weather, peak-season volumes, or other circumstances outside our control.

Orders are not delivered on weekends or statutory holidays.

Multiple Shipments

Products may ship from different suppliers or warehouses. If your order contains multiple items, they may arrive in separate packages and on different days.

You will receive tracking information for each shipment when available.

Tracking

Once your order has shipped, we will send you a shipping confirmation with tracking information so you can follow your delivery.

Tracking information may take some time to become active after the carrier receives the shipment.

Remote and Excluded Areas

Our standard and free shipping offers may not apply to:

• Remote or extended-service areas

• Certain rural or northern Canadian locations

• PO boxes where the carrier cannot provide delivery

• Oversized or heavy products

• Locations subject to additional carrier surcharges

If additional shipping charges apply, they will be displayed at checkout where possible or we may contact you before processing the order.

If we cannot deliver to your location, we will contact you and provide an appropriate refund for the affected item or order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including any applicable apartment, unit, suite, buzzer, or building information.

An incorrect or incomplete address may cause delays or result in the shipment being returned to the sender. Additional shipping charges may apply if an order needs to be shipped again because of an incorrect address provided at checkout.

Shipping Within Canada

Most ValuHub products ship from Canadian warehouses and locations. Availability and shipping origin may vary by product.

Any product-specific shipping restrictions or special delivery requirements will be shown on the applicable product page or during checkout.

Questions

If you have questions about shipping or delivery, contact us at support@valuhub.ca.