Refund & Return Policy

ValuHub works with a range of trusted manufacturers and suppliers. Return conditions may vary by product. The general policy below applies to most orders unless different return terms are clearly stated on the applicable product page.

Return Window

Most eligible products may be returned within 14 days of delivery.

To qualify for a return:

• The return request must be submitted within 14 days of delivery.

• The product must be unused and unopened, unless it is being returned because it arrived damaged, defective, or incorrect.

• The product must be returned with its original packaging, accessories, manuals, parts, and other included materials.

• You must receive a Return Merchandise Authorization (RMA) number from ValuHub before sending the product back.

Returns sent without prior authorization or without an RMA number may be refused.

How to Request a Return

To request a return, contact support@valuhub.ca with:

• Your order number

• The product you wish to return

• The reason for the return

• Photos or videos where applicable, particularly for damaged, defective, or incorrect products

We will review your request and confirm whether the item is eligible for return.

If approved, we will provide return instructions and an RMA number.

Do not return a product until you have received return authorization from ValuHub.

Change-of-Mind and Non-Defective Returns

If you wish to return a product that was delivered correctly and is not defective, such as when you change your mind or no longer require the item:

• The return must be requested within the 14-day return period.

• The product must be unused, unopened, and in resalable condition.

• The customer is responsible for the cost of returning the product.

• Original shipping costs incurred to deliver the order may be deducted from the refund.

• A restocking fee of up to 20% may apply depending on the product and supplier.

If a restocking fee applies, we will advise you of the applicable fee as part of the return authorization process before you send the product back.

Shipping charges are non-refundable on change-of-mind returns unless otherwise required by law.

Damaged, Defective or Incorrect Products

If an item arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.

Provide your order number along with clear photos or videos showing the product, packaging, and issue.

Once the issue is verified, we may arrange, as appropriate:

• A replacement

• A refund

• Replacement parts

• Another suitable resolution

If the return is required because of an error by ValuHub or because an eligible product arrived damaged, defective, or incorrect, you will not be charged return shipping or a restocking fee.

Where a physical return is required, ValuHub may provide a prepaid return shipping label or other return instructions.

Please do not discard the product or its packaging until the claim has been resolved.

Return Packaging Requirements

Returned products must be properly packaged for transportation.

Unless the return relates to damage that occurred before delivery:

• Original product packaging must be retained.

• Product packaging must not be written on, cut, taped, altered, or otherwise modified.

• Shipping labels should not be attached directly to retail or manufacturer packaging where separate protective shipping packaging can reasonably be used.

• All accessories, manuals, components, hardware, promotional items, and included parts must be returned.

Products returned incomplete, used, damaged after delivery, or without the required original packaging may be refused or may be subject to additional deductions where permitted.

Non-Returnable and Final-Sale Products

Certain products may not be eligible for change-of-mind returns, including:

• Customized or personalized products

• Made-to-order products

• Products marked Final Sale

• Clearance products where identified as final sale

• Certain sale or promotional products where identified as final sale

• Opened personal hygiene or personal-care products

• Products that cannot be resold for health or hygiene reasons once opened

• Used or opened products

• Products without their original packaging

• Other products specifically identified as non-returnable on the product page

Product-specific return restrictions displayed on the product page will apply to that item.

This does not limit any rights you may have where a product is defective, damaged, incorrect, or where applicable law provides otherwise.

Return Authorization

All returns require approval from ValuHub before being shipped back.

Submitting a return request does not automatically mean the return has been approved. We will review the request based on this policy, the condition of the product, the reason for the return, and any applicable product-specific terms.

Once approved, we will provide an RMA number and return instructions.

Return Inspection

All returned products are inspected after they are received.

Receiving a returned package does not automatically guarantee a refund.

We will confirm that the return meets the approved return conditions, including product condition, packaging, accessories, serial numbers where applicable, and the reason for return.

Once the return has been received, inspected, and approved, the applicable refund will be processed.

Refund Amount

For an approved change-of-mind or non-defective return, the refund may be reduced by:

• Applicable restocking fees of up to 20%

• Original shipping costs

• Any other return-related deductions disclosed and applicable under this policy

The customer is also responsible for the cost of shipping the product back to us unless the return resulted from our error or an eligible damaged, defective, or incorrect product.

For approved returns resulting from our error or an eligible damaged, defective, or incorrect product, there is generally no return shipping or restocking charge.

Refund Processing Time

Once your return has been received, inspected, and approved, the refund will be issued to your original payment method.

After the refund has been issued, it typically takes 7–10 business days to appear in your account, depending on your bank, credit card provider, or financial institution.

ValuHub does not control the processing time of your financial institution after a refund has been issued.

Order Cancellations

You may request cancellation within 24 hours of placing your order, provided the order has not already shipped.

If the cancellation is approved before shipment, a full refund will be issued.

Once an order has shipped, it cannot be cancelled. You may request a return after delivery in accordance with this Return & Refund Policy.

Because some orders are processed quickly, submitting a cancellation request does not guarantee that the order can be stopped before shipment.

Manufacturer Warranty

Some products include a manufacturer's or supplier's warranty that continues beyond ValuHub's 14-day return period.

After the return period has ended, warranty claims are generally handled according to the applicable manufacturer's warranty terms.

ValuHub can assist you with locating warranty information or contacting the applicable manufacturer or supplier where appropriate.

Warranty coverage, duration, exclusions, repair procedures, replacement eligibility, and shipping costs may vary by manufacturer and product.

Nothing in this policy limits any rights or remedies available to you under applicable Canadian consumer protection laws.

Chargebacks and Payment Disputes

If you experience a problem with an order, we encourage you to contact us at support@valuhub.ca before initiating a payment dispute or chargeback.

We will work with you to review the issue and attempt to reach an appropriate resolution.

If a chargeback or payment dispute is opened, we may provide the payment provider with relevant transaction records, including order information, tracking records, delivery confirmation, return records, and customer correspondence, as required to respond to the dispute.

Questions or Return Requests

For returns, refunds, damaged products, cancellations, or warranty assistance, contact:

support@valuhub.ca

Please include your order number when contacting us so we can assist you as quickly as possible.