Frequently Asked Questions

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout. The confirmation includes your order number and order details.

If you do not receive the email, please check your spam or junk folder. You can also contact us at support@valuhub.ca.

Most orders are processed within 1–3 business days.

Our daily order cutoff time is 11:00 AM Eastern Time, Monday through Friday. Orders placed after 11:00 AM may begin processing on the next business day.

Processing may take longer during holidays, peak seasons, major sales events, or when additional order verification is required.

Business days are Monday through Friday, excluding statutory holidays.

Orders are not normally processed, shipped, or delivered on weekends or statutory holidays.

Please contact us as soon as possible at support@valuhub.ca if you need to make a change.

We will make reasonable efforts to help, but changes cannot be guaranteed once an order has entered processing or has been shipped.

An order or item may occasionally be cancelled because of inventory availability, a pricing or listing error, payment verification issues, shipping restrictions, supplier availability, or suspected unauthorized activity.

If we cancel an item after payment has been collected, the applicable amount will be refunded.

ValuHub works with multiple suppliers and fulfillment locations. If your order contains several products, they may ship separately and arrive in different packages or on different days.

You may receive separate tracking information for each shipment.

Most orders under $150 have a flat shipping charge of $18.90.

Most orders of $150 or more qualify for free shipping.

Exceptions may apply to oversized or heavy products, remote destinations, certain rural or northern locations, and products with special shipping requirements. Applicable shipping charges are shown during checkout where possible.

After your order has been processed and shipped, delivery typically takes 2–7 business days.

With our normal processing time of 1–3 business days, the estimated total time from ordering to delivery is generally 3–10 business days.

Delivery dates are estimates and may be affected by your location, carrier delays, weather, holidays, peak-season volumes, or other circumstances outside our control.

Most ValuHub products ship from Canadian warehouses, suppliers, manufacturers, or fulfillment locations.

The shipping origin may vary depending on the product and supplier.

Yes. Once tracking information becomes available, we will normally email it to you.

Please allow some time after receiving the tracking number for the carrier's system to display the latest tracking activity.

No. Our stated delivery estimates are based on business days. Orders are not normally shipped or delivered on weekends or statutory holidays.

Delivery to PO boxes, remote areas, extended-service areas, certain rural or northern locations, and other surcharge regions may be restricted or subject to additional charges.

If we are unable to deliver to your location, we will contact you regarding available options.

Contact us immediately at support@valuhub.ca.

Customers are responsible for providing a complete and accurate shipping address, including apartment, unit, suite, buzzer, and postal-code information where applicable.

If an incorrect or incomplete address results in a returned or undeliverable shipment, additional shipping charges may apply before the order can be shipped again.

Most eligible products may be returned within 14 days of delivery.

The item must generally be unused, unopened, and returned with its original packaging, accessories, manuals, parts, and included materials.

Product-specific return conditions or exclusions shown on a product page may apply to that item.

Email support@valuhub.ca with your order number, the product you wish to return, and the reason for the return.

Photos or videos may be requested where applicable.

If your return is approved, we will provide return instructions and a Return Merchandise Authorization (RMA) number.

Please do not send a return before receiving authorization.

For a change-of-mind or other non-defective return, the customer is responsible for return shipping costs.

If an approved return is required because ValuHub sent the wrong product or an eligible product arrived damaged or defective, ValuHub will generally cover the applicable return shipping cost and may provide a prepaid return label.

A restocking fee of up to 20% may apply to certain approved change-of-mind or non-defective returns.

If a restocking fee applies, the applicable amount will be communicated as part of the return authorization process before you send the product back.

Restocking fees do not generally apply to approved returns caused by our error or an eligible damaged, defective, or incorrect product.

Certain products may not be eligible for change-of-mind returns, including:

• Customized or personalized products
• Made-to-order products
• Products marked Final Sale
• Clearance items identified as final sale
• Certain promotional or sale products identified as final sale
• Opened personal hygiene or personal-care products
• Products that cannot be resold for health or hygiene reasons once opened
• Used or opened products
• Products without their required original packaging

Product-specific restrictions shown on the applicable product page also apply.

Please contact us as soon as possible and within the applicable 14-day return period at support@valuhub.ca.

Include your order number and clear photos or videos of the product, packaging, and issue.

Once verified, we may provide a replacement, refund, replacement part, or another appropriate resolution. Approved returns resulting from our error are not subject to return shipping or restocking fees.

No. Original retail or manufacturer packaging should not be written on, cut, taped, altered, or otherwise modified.

Where possible, place the original product packaging inside a separate shipping box or protective shipping package before returning it.

Returned products are inspected after they are received.

Once your return has been received, inspected, and approved, the applicable refund will be issued to your original payment method.

After the refund is issued, it typically takes 7–10 business days to appear in your account, depending on your bank, card provider, or financial institution.

You may request cancellation within 24 hours of placing your order, provided the order has not already shipped.

Because some orders are processed quickly, submitting a cancellation request does not guarantee that we will be able to stop the order before shipment.

No. Once an order has shipped, it can no longer be cancelled.

After delivery, you may request a return if the product is eligible under our Refund & Return Policy.

Available payment methods are displayed during checkout. Depending on availability, these may include major credit cards and other secure payment options supported by our payment providers.

Please refer to checkout for the most current payment methods available for your order.

Yes. Unless otherwise stated, prices on ValuHub.ca are displayed in Canadian dollars (CAD).

Applicable taxes and shipping charges are calculated and shown during checkout.

During checkout, you can provide a billing address that is different from your shipping address.

Please ensure the billing information matches the information associated with your selected payment method.

Certain orders may require additional verification to help protect customers and ValuHub against fraudulent or unauthorized transactions.

We may contact you for additional information before processing an order where reasonably necessary.

Payments are processed through secure payment providers available through our checkout.

ValuHub does not necessarily receive or store your complete card information when your transaction is processed by a third-party payment provider.

ValuHub sources products through manufacturers, distributors, suppliers, and other trusted business partners.

Where a product is identified by a particular brand or manufacturer, it is sold as that manufacturer's product unless specifically stated otherwise.

Unless specifically stated otherwise, ValuHub is a retailer or reseller and does not manufacture the products listed on our website.

Products may be supplied and fulfilled by manufacturers, distributors, suppliers, or fulfillment partners.

Manufacturers may occasionally update packaging, labels, colours, accessories, or minor product details.

Product images are intended to accurately represent the item, but minor differences may occur that do not materially change the product.

Product availability can change quickly because inventory may be supplied from multiple locations.

If an item becomes unavailable after your order is placed, we may contact you regarding the order or cancel and refund the unavailable item.

Please review the specifications, dimensions, compatibility information, weight limits, sizing, and other information shown on the product page before ordering.

If you need additional information, contact us at support@valuhub.ca before placing your order and we will do our best to assist.

Some products include a manufacturer's or supplier's warranty.

Warranty duration, coverage, exclusions, repair procedures, replacement eligibility, and shipping requirements vary by product and manufacturer.

After ValuHub's applicable return period, warranty claims are generally handled according to the applicable manufacturer's or supplier's warranty terms.

ValuHub can help you locate warranty information or contact the applicable manufacturer or supplier where appropriate.

Eligible products may offer a recurring Subscribe & Save purchase option.

When you subscribe, recurring orders are created at the delivery frequency you select and your payment method is automatically charged for each applicable renewal until the subscription is cancelled.

Yes. Unless specifically stated otherwise, subscriptions can be cancelled at any time without a cancellation fee.

Cancellation must be completed before the next scheduled order has been processed to prevent that renewal from being charged and fulfilled.

Where supported, you may skip, reschedule, or change the frequency of an upcoming subscription order through your subscription-management options.

Skipping an order does not cancel your subscription. Future renewals will continue unless you separately cancel the subscription.

Product prices, subscription discounts, taxes, and shipping charges may change for future renewals.

Where required, we will provide notice before a material change takes effect. You may cancel the subscription before the next affected renewal if you do not wish to continue.

If a recurring payment cannot be processed, the payment may be retried or the affected order may be delayed, skipped, or cancelled.

You may be asked to update your payment method before additional renewals can be processed.

Account requirements depend on the checkout options available on ValuHub.ca. Where guest checkout is available, you may place an order without creating a traditional customer account.

You must still provide valid contact, payment, and delivery information to complete your purchase.

Available account features may include reviewing orders, viewing order status, managing contact information, and accessing subscription-management options where applicable.

Please use the sign-in or account-recovery options available on the website.

If you continue to experience problems, contact support@valuhub.ca for assistance.

Personal information is used as necessary to operate our store, process payments, fulfill orders, arrange delivery, provide customer support, prevent fraud, and provide other services described in our Privacy Policy.

Information required to complete an order may be shared with service providers such as payment processors, suppliers, warehouses, and shipping carriers.

Transactional communications related to your order may be sent as necessary, including order confirmations, tracking updates, address-verification requests, return information, and customer-service messages.

Promotional email or SMS communications are subject to applicable consent requirements. You can unsubscribe from promotional communications using the unsubscribe options provided.

You can contact our customer support team at support@valuhub.ca.

When contacting us about an existing order, please include your order number so we can assist you more quickly.

You can review our complete store policies using the links available in the footer of ValuHub.ca, including our Shipping Policy, Refund & Return Policy, Privacy Policy, Terms and Conditions, and Subscription Cancellation Policy.